Your item will be sent to you for the START DATE you indicated
Please give a leeway of at least 2 days before your event to ensure the item arrives on time
Your chosen delivery mode parcel or express will determine the delivery cost and how fast the parcel will be delivered to you. Please allow 5-7 days for parcel delivery from booking date.
In the instance that you are not happy with the item, you have a period of 24 hours from MIDDAY on the delivery date to return the item back to the owner.
Note: ONLY CLOTHES can be returned for a full refund, minus return costs. Any other items (handbags, shoes, accessories) CANNOT be returned and there will be NO refund.
WEAR!
Look fabulous in the item you have rented to your event. Hashtag #iShareCloset to be featured on the website so that other women can check out your look!
RETURN
You will receive a REMINDER EMAIL on the END DATE of your rental period.
All returns to be posted in the return envelope provided by the owner/sender.
The reminder email will contain information on how to pack the item for correct return.
Post the item at your nearest Australia Post on the END DATE of your rental period
Once posted, click ‘confirm’ on the webpage of the rented item on iShareCloset. This will let the owner know that the item is on its way back to their closet.
NOTE: we recommend that when returning items, renters take a photo of the parcel being put in the post box as a proof of returning along with the QR code on the post box.
If items are not returned on time, you will continue to be charged daily with a minimum charge of the four-day rental price (for that specific item)
If you need to extend your rental period, you can make a request online and if possible, this will be accommodated.
RATE + REVIEW THE PRODUCT AND YOUR EXPERIENCE
An email will be sent to you after the item has been received by the owner asking you to rate and review the item and your experience.
Remember to share on Facebook or Instagram and be sure to hashtag #iShareCloset. Please also like the iShareCloset page on Facebook and follow us on Instagram to stay updated!