Delivery Returns

  • DELIVERY
    • Your item will be sent to you for the START DATE you indicated
    • Please give a leeway of at least 2 days before your event to ensure the item arrives on time
    • Your chosen delivery mode parcel or express will determine the delivery cost and how fast the parcel will be delivered to you. Please allow 5-7 days for parcel delivery from booking date.
    • In the instance that you are not happy with the item, you have a period of 24 hours from MIDDAY on the delivery date to return the item back to the owner.
      • Note: ONLY CLOTHES can be returned for a full refund, minus return costs. Any other items (handbags, shoes, accessories) CANNOT be returned and there will be NO refund.
  • WEAR!
    • Look fabulous in the item you have rented to your event. Hashtag #iShareCloset to be featured on the website so that other women can check out your look!
  • RETURN
    • You will receive a REMINDER EMAIL on the END DATE of your rental period.
    • All returns to be posted in the return envelope provided by the owner/sender.
    • The reminder email will contain information on how to pack the item for correct return.
    • Post the item at your nearest Australia Post on the END DATE of your rental period
    • Once posted, click ‘confirm’ on the webpage of the rented item on iShareCloset. This will let the owner know that the item is on its way back to their closet.
    • NOTE: we recommend that when returning items, renters take a photo of the parcel being put in the post box as a proof of returning along with the QR code on the post box.
    • If items are not returned on time, you will continue to be charged daily with a minimum charge of the four-day rental price (for that specific item)
    • If you need to extend your rental period, you can make a request online and if possible, this will be accommodated.
  • RATE + REVIEW THE PRODUCT AND YOUR EXPERIENCE
    • An email will be sent to you after the item has been received by the owner asking you to rate and review the item and your experience.
    • Remember to share on Facebook or Instagram and be sure to hashtag #iShareCloset. Please also like the iShareCloset page on Facebook and follow us on Instagram to stay updated!